Refund request

Refunds of cash payments is process that is reviewed and executed by our customer service team. As with most refunds, generally takes between 1 to 5 business days to process cash payment refunds.

Once we process a refund, the time it takes for the funds to arrive in the customer’s account depends on the payment method and their providers i.e. their banks or financial institutions.

Payment Method	Time to arrive in customer's bank account	Notes
Credit card	Up to 15 days depending on customer's bank	When a customer makes a purchase with a Credit/Debit card, the transaction will be put through as a pre-authorisation only. Only when the order is fulfilled then the actual payment amount will be taken. If there is any cancellation of the order, we will release the pre-authorised amount. In general, transactions from debit cards will take longer than credit card ones.
Interac	1 business day	The customer is sent an email with their security question. If they respond incorrectly or fail to respond, then the refund will be delayed.
Enumis	Instant	Direct transfer from our account to the customer’s account.
iDEAL	1 business day	Direct transfer from our account to the customer’s account.
Ten31 SEPA	1 business day	Direct transfer from our account to the customer’s account.